FAQs

No, you can place an order without registration. But we highly recommend that you register to take advantage of our offers and promotions that are exclusive to registered members.

Click My Account in the top right menu on the main page and you will be sent to a different page to register for an account. Fill out the form completely and click REGISTER when completed. A confirmation email will be sent to activate your new account.

1. Click LOGIN on the MY ACCOUNT page to access your account page. Click on the FORGOT PASSWORD? link. Enter the email associated with your account and you will be sent a password reset link.

Once you’ve placed your order, you will be sent a confirmation email immediately after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. If you don’t receive an email confirmation, check your ‘spam’ or ‘junk’ folder and it should be there.

As soon we receive your order we start processing it. If the order has been submitted and we have started working on it then in most cases, it can’t be changed or canceled. In some cases we may be able to cancel the order if you contact us with 12 hours of placing your order. Contact us at info@frizzoff.com as soon as possible if you need to cancel your order.

As soon we receive your order we start processing it. If the order has been submitted and we have started working on it then in most cases it can’t be changed or canceled. If you need to cancel, conatc us within 12 hours of placing your order and we may be able to cancel your order, howevr this is not guaranteed.

No, we only ship to the customer's address that was inputted when your order was placed.

Once your order has been shipped, we will notify you by email of the shipment status. This email will also provide you with tracking information and the ability to access the status of your order.

Yes. Once you’ve placed your order, an order confirmation message, which will contain your order details, will be emailed to you. If an email does not appear to have been received, please check your spam folder. If you still have not received your order confirmation after checking your email folders, please contact us at info@frizzoff.com and we will make sure everything is ok with your order.

We accept PayPal, Visa, Visa Debit and MasterCard.

The security of personal information is a high priority for us. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. Any information you transmit on our website is processed by an industry-standard data encryption system called Secure Socket Layer (SSL).

We're required to collect sales tax applicable in certain provinces based on local tax rules. No taxes will be charged to orders shipping to the USA.

You will not have to pay any customs or duty on your order.

If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you. If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. We kindly recommend that you contact the carrier to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team and we will do our best to assist you further.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Please contact us immediately at info@frizzoff.com and we will correct the issue as soon as we can. We are sorry that this happened :(

Sorry! Due to items being fulfilled in multiple warehouses, we cannot accept in-salon pickups.

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the reimbursement.

Standard shipping is $8 on all orders under $100. Orders over $100 ship FREE!

Most orders take 2-3 business days to arrive to the shipping address provided..

We begin processing your order immediately after it has been placed, however, we ask for 1-3 business days for us to prepare and ship your item.

Unfortunately at this time, we only ship across North America.

In Canada, we use Canada Post and Canpar. In the USA, we use various carriers for different regions. You will recieve your tracking and carrier information via email or SMS once your order is ready to ship.

Yes. We offer free shipping for all orders over $100.

We ask if you could patiently wait up to 3 days after the promised delivery date to receive your order in case of a delivery delay, but we will do our best to get your order to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

Yes, we can ship to a PO box, however tracking information may take longer to update for these types of destination addressess.

Returning your unwanted items is simple and easy! Firstly, please refer to the Return Policy in the footer of the website to ensure that your return meets the criteria stated. Then contact our support team at info@frizzoff.com immediately and they will guide you throught the return process.

In the unlikely event you have received the wrong item, please contact our support team immediately at info@frizzoff.com and they will guide you how to return an item.

Please contact our support team immediately at info@frizzoff.com and they will guide you how to return or replace the faulty or damaged item..

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

You will be notified via the email address associated with your order within 24 business hours of your return's arrival. It can take up to 7-10 working days to fully process your return and reimbursement. Refunds will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account. Please note that refunds may take up more days to process due to varying processing times between payment providers.

To start a return, contact info@frizzoff.com to initiate the return process. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Please contact us immediately at info@frizzoff.com and we will correct the issue as soon as we can. We are sorry that this happened :(

Unfortunately, there were a few Refresh sprayers that were faulty in a past production order. The product inside the bottle is fresh and usable except for the sprayer. We will gladly repair, reimburse, or replace the item for you at no cost. Please contact info@frizzoff.com to initiate this process.

All of our Curl Keeper 'liquid' products are formulated and manufactured locally in the Greater Toronto Area. Some of our accessories are made in China.

No. E-gift cards never expire.

Gift cards may be used at checkout by typing the gift card number into the gift card box on the checkout page. Gift cards can be combined with discounts and promos by typing the promo code first and then the gift card code after.

Yes, from time to time we offer discounts and promotions. Sign up for our newsletter to receive special offers.

The best and easiest way is to subscribe to our newsletter and follow us on social media, where we post all the information!

Please double-check that you have followed all instructions for the discount code. All items included in the offer must be added to the cart before entering the code. Promo codes cannot be combined with bundles. Only one discount code can be used for your order.

The best way to contact us is by email at: info@frizzoff.com.

Our corporate headquarters is based in Toronto, Canada. We have warehouse facilities in Canada and the USA.

Please contact us immediately at info@frizzoff.com and we will correct the issue as soon as we can. We are sorry that this happened :(

Unfortunately, there were a few Refresh sprayers that were faulty in a past production order. The product inside the bottle is fresh and usable except for the sprayer. We will gladly repair, reimburse, or replace the item for you at no cost. Please contact info@frizzoff.com to initiate this process.